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Discover the key strategies that drove this rapid expansion and how technology played a pivotal role in redefining customer engagement. Key takeaways from this video include: - An exploration of the entrepreneurial spirit that fueled Metro's success as a free newspaper during its launch. - Insights into the importance of leveraging analytics and technology to understand audience behaviour and drive growth. - The decision to migrate from a custom CMS to WordPress, positioning Metro as the first UK newspaper website to adopt a responsive design, thereby enhancing user experience across devices. - The impact of mobile web and social media on content delivery and audience reach, emphasising the need for adaptability in a changing digital landscape. - A closer look at how effective content strategy, driven by analytics, can optimise engagement and boost monthly unique visitors from 8 million to 32 million. 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Join us as we unpack these critical themes, offering actionable insights for technology leaders looking to bridge the gap between strategy and execution. Discover how creating an inclusive environment for decision-making and data-driven personalization can drive your organization’s success.https://24984665.fs1.hubspotusercontent-eu1.net/hubfs/24984665/ep.3_P5_-_industry_and_future_outlook_(incl._final_question)_v1%20(1080p).mp41269nonoCustomerTrustOKRAlignmentAIInTechnologyDataDrivenPersonalizationCollaborativeGoalshttps://24984665.fs1.hubspotusercontent-eu1.net/hubfs/24984665/ep.3_P1_-_career_and_journey_v1%20(1080p).mp4/medium.jpgep.3_P1_-_career_and_journey_v1 (1080p)Join us for an insightful discussion with a seasoned leader from STORIO Group, one of Europe's largest personalized printing companies. With a decade of experience navigating significant organizational changes, including multiple CEO transitions and a merger, our guest shares valuable lessons on leadership and cultural adaptability. In this video, we explore: - **The Essence of STORIO Group**: Learn about STORIO's mission to create unforgettable moments through personalized products and its diverse brand portfolio across Europe, including Photobox in the UK and Albeli in the Netherlands. - **Navigating Change**: Discover the challenges faced during a merger and the importance of fostering a strong company culture that embraces collaboration across different locations and teams. - **Cultural Sensitivity in Leadership**: Understand the significance of recognizing and adapting to cultural differences within teams. Our guest shares practical insights on how asking for input before sharing opinions can enhance engagement and teamwork. - **Career Evolution in Technology**: Reflect on the shifts from Web 1.0 through to AI and how these transitions have shaped professional growth and perspectives in the tech landscape. Key takeaways include: - The crucial role of culture in organizational success. - Strategies for effective leadership in culturally diverse environments. - Insights on leveraging technology trends for career advancement. Join us as we delve into the intersection of creativity, technology, and data-driven decision-making, providing actionable insights for technology leaders aiming to bridge business and technology strategies. This conversation is not just about adaptation; it's about thriving in a rapidly evolving industry landscape.https://24984665.fs1.hubspotusercontent-eu1.net/hubfs/24984665/ep.3_P1_-_career_and_journey_v1%20(1080p).mp4305nonohttps://24984665.fs1.hubspotusercontent-eu1.net/hubfs/24984665/ep.3_P3.1_-_change_and_delivery_v3.mp4/medium.jpgep.3_P3.1_-_change_and_delivery_v3ep.3_P3.1_-_change_and_delivery_v3https://24984665.fs1.hubspotusercontent-eu1.net/hubfs/24984665/ep.3_P3.1_-_change_and_delivery_v3.mp4705nonohttps://24984665.fs1.hubspotusercontent-eu1.net/hubfs/24984665/CtN%20Thumbnail%20EP3.pngCtN Thumbnail EP3CtN Thumbnail EP3https://24984665.fs1.hubspotusercontent-eu1.net/hubfs/24984665/101_ways/Images/Group%2015464.svgGroup 15464Group 15464https://24984665.fs1.hubspotusercontent-eu1.net/hubfs/24984665/101_ways/Images/dark-logo.svgCrosstide Consultingdark-logohttps://24984665.fs1.hubspotusercontent-eu1.net/hubfs/24984665/Home%20Insights%20(Article)%20-%20El-min.jpegHome Insights (Article) - 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El-minHome Insights (Article) - El-minhttps://24984665.fs1.hubspotusercontent-eu1.net/hubfs/24984665/Client%20Stories/Client%20story%20-%20DAZN.jpgClient story - DAZNClient story - DAZNhttps://24984665.fs1.hubspotusercontent-eu1.net/hubfs/24984665/101_ways/Images/Logo.svgCrosstide ConsultingLogohttps://24984665.fs1.hubspotusercontent-eu1.net/hubfs/24984665/CIO-Pressure_Homepage-featured-image.pngCIO-Pressure_Homepage-featured-imageCIO-Pressure_Homepage-featured-imagehttps://24984665.fs1.hubspotusercontent-eu1.net/hubfs/24984665/101_ways/Images/Group%2015464.svgGroup 15464Group 15464https://24984665.fs1.hubspotusercontent-eu1.net/hubfs/24984665/2094337689.jpg20943376892094337689https://24984665.fs1.hubspotusercontent-eu1.net/hubfs/24984665/101_ways/Images/sticky-logo.svgCrosstide Consultingsticky-logo2025-08-29https://crosstideconsulting.com/insights/change-the-narrative-ep04-andy-burton-cto-of-esure-grouphttps://24984665.fs1.hubspotusercontent-eu1.net/hubfs/24984665/EP4%202._esures_digital_transformation_and_operational_change_v1%20(1080p).mp4/medium.jpgEP4 2._esures_digital_transformation_and_operational_change_v1 (1080p)As the CTO of esure, you've led a remarkable transformation over the past five years, reshaping the company into a digital-first powerhouse. In this insightful video, we explore the key enablers behind this incredible shift and what it means for the future of esure. Key topics addressed include: - **Digital Transformation**: Discover how esure transitioned from over 80% voice-based customer interactions to less than 8%, embracing self-service, chatbots, and live chat to enhance the customer experience. - **Agile Methodology**: Learn about the importance of adopting both enterprise-wide agile practices and fostering an agile culture across all business functions, not just within tech teams. - **Investment in Product Ownership**: Understand how esure's focus on robust product ownership has driven ongoing product delivery, allowing for rapid adaptation and innovation. - **Integration Challenges**: As esure integrates with Ageas, hear insights on merging distinct corporate cultures, risk profiles, and operational models while maintaining agility and pace. - **Change Management**: Gain strategies for avoiding transformation fatigue in your organization, including the significance of clear communication and a shared vision of the future. Key takeaways from this video include: - The vital role of technology in modernizing customer engagement. - Practical steps to embed agile practices throughout your organization. - How to foster a collaborative environment that embraces change while ensuring business continuity. Join us on this journey through esure's transformative landscape and discover actionable insights to apply in your own enterprise, ensuring you are well-equipped to navigate the complexities of digital transformation.https://24984665.fs1.hubspotusercontent-eu1.net/hubfs/24984665/EP4%202._esures_digital_transformation_and_operational_change_v1%20(1080p).mp4636nonohttps://24984665.fs1.hubspotusercontent-eu1.net/hubfs/24984665/EP4%201._career%2c_leadership%2c_and_scaling_foundations_v1%20(1080p).mp4/medium.jpgEP4 1._career,_leadership,_and_scaling_foundations_v1 (1080p)Curious about the evolving landscape of technology careers? In this insightful conversation, we explore the journey of a seasoned technology leader with nearly 30 years of experience across various industries, including pivotal roles at SkyBet and esure. Key themes discussed in this video include: - **Career Path in Technology**: Discover how our guest stumbled into the tech industry and how initial experiences in mainframe programming set the stage for a dynamic career. - **Industry Evolution**: Gain insights into the monumental shifts in the tech landscape from the late 80s to the present, including the rise of the internet, mobile technology, cloud computing, and artificial intelligence. - **Lessons Learned**: Reflect on the significant lessons learned around scaling businesses, adapting technology teams, and recognizing the need for change in a fast-paced environment. - **Balancing Growth and Daily Operations**: Learn how to effectively balance immediate operational demands with the strategic foresight needed for long-term growth. - **Future of Technology Roles**: Delve into the implications of recent industry changes, such as Nike's restructuring of technology leadership, and what this means for the roles of CIOs and CTOs moving forward. Join us to uncover actionable insights that can help you navigate the complexities of technology leadership and drive successful transformations within your organization. Whether you're a CTO, CIO, or a technology leader looking to scale your business effectively, this video is packed with valuable takeaways for your journey ahead.https://24984665.fs1.hubspotusercontent-eu1.net/hubfs/24984665/EP4%201._career%2c_leadership%2c_and_scaling_foundations_v1%20(1080p).mp4570nonohttps://24984665.fs1.hubspotusercontent-eu1.net/hubfs/24984665/EP4%204._the_essential_success_factors_v1%20(1080p).mp4/medium.jpgEP4 4._the_essential_success_factors_v1 (1080p)In the rapidly evolving landscape of the UK insurance market, how do businesses strike the right balance between innovation and operational stability? This video delves into the critical insights and strategies for navigating transformation in the age of generative AI and shifting regulations. Key topics covered include: - **Balancing Innovation and Compliance**: Explore how organizations can maintain a focus on future developments while ensuring current products meet regulatory standards. Understand the importance of a transparent investment strategy guided by quarterly business reviews. - **Cultural Adaptation**: Learn how fostering a growth-oriented culture is essential for success. Discover the role of mindset in adapting to change, especially when integrating technology with business operations. - **Effective Operating Models**: Find out how embedding technology teams within business units can eliminate the divide between IT and operations. This approach fosters accountability and enhances collaboration, ensuring that teams work cohesively toward common goals. - **Non-Negotiables in Transformation**: Identify the key factors that companies must protect during transformation, including security, compliance, and product stability. Understand the importance of having a robust automation framework in place to support agile delivery. - **Future Vision**: Gain insights into the exciting opportunities that lie ahead, particularly with the integration of teams and platforms following significant acquisitions. Learn how leveraging the best practices from both organizations can lead to sustainable growth. By watching this video, you'll gain actionable insights into how to effectively manage technological change and cultural shifts, positioning your organization for success in the competitive landscape of insurance and beyond. Join us as we explore these essential themes and equip your business with the knowledge to thrive in a transformative era.https://24984665.fs1.hubspotusercontent-eu1.net/hubfs/24984665/EP4%204._the_essential_success_factors_v1%20(1080p).mp4601nonohttps://24984665.fs1.hubspotusercontent-eu1.net/hubfs/24984665/EP4%203._architectural_strategy_and_future_technology_v1%20(1080p).mp4/medium.jpgEP4 3._architectural_strategy_and_future_technology_v1 (1080p)In a rapidly evolving landscape, how can insurance companies overcome legacy technology challenges to achieve modernization? This insightful discussion uncovers the significant constraints facing the insurance industry and highlights the innovative steps taken by esure to embrace a digital-first approach. Key topics covered in this video include: - **Legacy Technology Challenges**: Explore the obstacles insurers face due to outdated systems and the complexities of integration across multiple platforms. Learn how esure has streamlined its operations by consolidating to a single, modern ecosystem. - **Investment and Risk Considerations**: Understand the substantial investments required for modernization and the associated risks that often deter companies from pursuing necessary changes. - **Architectural Decisions for Digital Transformation**: Discover the architectural strategies esure implemented to build an integrated digital ecosystem, emphasizing the importance of a core insurance platform and adaptable API architecture. - **Data and AI Utilization**: Delve into how esure leverages real-time data and AI to enhance customer experiences and operational efficiencies, all while navigating regulatory requirements. - **Preparing the Workforce for Change**: Learn about esure's proactive approach in equipping its workforce to embrace AI, addressing fears, and fostering a culture of innovation. Key takeaways from this video include actionable insights on the importance of coherent data strategies, improving customer experience through digital interfaces, and the potential of AI to revolutionize claims processing and customer interactions. Join us in exploring how esure is setting a benchmark in the insurance sector, demonstrating that modernization is not just an option but a necessity for thriving in today's market.https://24984665.fs1.hubspotusercontent-eu1.net/hubfs/24984665/EP4%203._architectural_strategy_and_future_technology_v1%20(1080p).mp4827nonohttps://24984665.fs1.hubspotusercontent-eu1.net/hubfs/24984665/101_ways/Images/sticky-logo.svgCrosstide Consultingsticky-logohttps://24984665.fs1.hubspotusercontent-eu1.net/hubfs/24984665/CIO-Pressure_Homepage-featured-image.pngCIO-Pressure_Homepage-featured-imageCIO-Pressure_Homepage-featured-imagehttps://24984665.fs1.hubspotusercontent-eu1.net/hubfs/24984665/101_ways/Images/Logo.svgCrosstide ConsultingLogohttps://24984665.fs1.hubspotusercontent-eu1.net/hubfs/24984665/CtN%20Thumbnail%20EP2.pngCtN Thumbnail EP2CtN Thumbnail EP2https://24984665.fs1.hubspotusercontent-eu1.net/hubfs/24984665/CtN%20Thumbnail%20EP4.pngCtN Thumbnail EP4CtN Thumbnail EP4https://24984665.fs1.hubspotusercontent-eu1.net/hubfs/24984665/101_ways/Images/Group%2015464.svgGroup 15464Group 15464https://24984665.fs1.hubspotusercontent-eu1.net/hubfs/24984665/101_ways/Images/dark-logo.svgCrosstide Consultingdark-logohttps://24984665.fs1.hubspotusercontent-eu1.net/hubfs/24984665/Home%20Insights%20(Article)%20-%20El-min.jpegHome Insights (Article) - 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