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Change the Narrative - Episode 04

Change the Narrative - Episode 04

Change the Narrative
• 45 min
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Andy Burton, CTO at digital insurance provider esure, joins Crosstide Consulting’s Chief Commercial Officer, Francesca Jones, in the latest episode of Change the Narrative. Andy shares his deep expertise on scaling technology, the dramatic shift of digital transformation (reducing voice-based contact from 80% to <8%), how esure is future-proofing its tech stack with an open, event-driven ecosystem, and the vital role of an Enterprise Agile culture in sustaining high-velocity change and navigating the next phase of AI-driven innovation.