esure Group CTO Andy Burton and Crosstide Consulting CCO Francesca Jones discuss scaling technology, digital transformation (reducing voice contact to <8%), esure's future-proofing tech stack with an open, event-driven ecosystem, and Enterprise Agile's role in high-velocity change and navigating AI innovation on the latest Change the Narrative episode.
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• 45 min
Change the Narrative - Episode 04
Change the Narrative
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